Shipping & Returns
Our shipping rates and delivery times are based on Australia Post Rates and Delivery times for items up to 22kg. For orders over 22Kg, we used the most suitable courier option.
All orders are shipped within 3 working days. If you have not received the order within 10-12 working days, please notify us by email at [email protected]
Refund and Returns
Your satisfaction is our priority at EEC TECHNICAL SERVICES. If your item is faulty upon receipt or is not as described, we will gladly exchange the item or arrange a refund.
All returns are subject to us receiving the item back within 7 days of purchase. Items must be returned with their original packaging and, unless they were damaged in transit to the customer, must be in an unused and saleable condition.
Postage and test and tagging are not refundable as the service has been used.
PayPal is no longer refunding fees charged on service as their service has been used. If payment is via PayPal. the refund amount will be reduced by 2.7% of the total transaction.
e.g. Item cost: $200
test and tag: $11
Refund amount: $193.76
Email us at [email protected] and confirm return
Return an item, please send it to:
PO BOX 1619
Hoppers Crossing Vic
And also include the following information:
- Your Order number if known (appears on the top of the confirmation email)
- Your name and address
- A description of the item you are returning
- Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.